Refund & Returns Policy

Mechanical bulls are usually prepared and ready for scheduled shipping within approximately 2 weeks after we receive either the required deposit or full payment.

If a deposit is used, the remaining balance must be paid in full before the scheduled shipping date. A machine will not be released for shipment until the required order balance has been received.

The standard deposit is 20% of the product price.

If you change your mind, the deposit is refundable when the cancellation request is received on or before the scheduled shipping date.

Once the order has shipped, the cancellation period ends and the standard return policy below applies.

To request a cancellation, contact sales@mechanicalbullshop.com with your name and the product or order information.

You may request a return within 20 calendar days of the date your order is delivered.

Contact Mechanical Bull Shop before sending any equipment or parts back. Returns sent without prior return instructions may be delayed or difficult to identify.

Returned equipment should be in substantially the same condition in which it was delivered and should include the components and accessories supplied with the order.

Normal inspection of the equipment does not by itself prevent a return. However, damage caused after delivery through misuse, improper handling, unauthorized modifications or avoidable damage may affect return eligibility or the refundable amount.

If you believe Mechanical Bull Shop supplied the wrong product or the issue resulted from our error, contact us as soon as reasonably possible.

Include your order information, a description of the issue and photographs where useful. Once the issue is reviewed and confirmed, you will not be responsible for reasonable return shipping required to correct an error caused by us.

If your order arrives with visible shipping damage, photograph the packaging and affected equipment as soon as possible and contact sales@mechanicalbullshop.com.

Keep the packaging and relevant shipment information until the issue has been reviewed.

Shipping-damage cases are reviewed individually because the appropriate resolution may depend on the equipment, damage and delivery arrangement.

Parts and accessories may also be returned within 20 calendar days of delivery, subject to the same general return requirements.

The product should be returned in substantially the same condition in which it was delivered and with its included components where applicable.

If a part was ordered incorrectly or the buyer simply changed their mind, the buyer is responsible for return shipping and the original shipping charge is not refundable.

No restocking fee applies.

Note: Installed electrical components are subject to individual review if their condition makes them unsuitable for resale.

After an approved return is received and reviewed, Mechanical Bull Shop will confirm the refundable amount.

For an ordinary change-of-mind return, the refund covers the approved product amount but does not include the original shipping or freight charge.

There is no restocking fee.

If Mechanical Bull Shop caused the issue, applicable shipping costs required to correct the problem will be handled as part of the resolution.

After a refund is issued, a bank or payment provider may require additional processing time before the funds appear in the customer's account.

A return and a warranty claim are not necessarily the same thing. Any warranty applying to a mechanical bull, part or accessory depends on the exact product and the warranty information provided for that purchase.

Do not assume warranty coverage exists unless it is stated for the individual product or order.